At [Your Store Name], we are committed to delivering your orders safely and on time. Please read the following shipping information before placing your order.
Delivery Time
Orders are usually delivered within 5–7 business days across Pakistan.
Please note that orders are not dispatched on weekends or gazetted public holidays. Delivery times may also be affected by unforeseen circumstances such as weather conditions, courier delays, or other circumstances beyond our control.
Shipping Charges
- Orders below PKR 3,500: Shipping fee of PKR 199.
- Orders of PKR 3,500 or above: Free delivery across Pakistan.
- Prepaid Orders: Free delivery is available on prepaid orders. Use the code “freedelivery” at checkout, where applicable.
Delivery Areas
We deliver orders across Pakistan through trusted third-party courier and logistics providers.
Order Processing
Once your order is successfully placed, it will be processed and prepared for dispatch. You will receive relevant order or shipment updates through the contact information provided at checkout.
Orders placed during weekends or public holidays will be processed on the next working day.
Tracking Your Order
Once your order has been dispatched, you may receive a tracking number from our courier partner. You can use this tracking number to monitor the status of your shipment.
Damaged or Opened Packages
Please inspect your package carefully when it arrives.
If the parcel appears damaged, tampered with, or already opened, we recommend refusing the delivery and immediately contacting our customer support team.
For damaged or incorrect orders, please contact us within 2 days of delivery and provide the relevant order details and supporting photographs/videos.
Unboxing Guidelines
For your protection, we recommend recording a continuous video while unboxing your order. This may help us investigate and resolve any issues related to missing, damaged, or incorrect items.
Product Colors & Descriptions
We make every effort to display product photographs, colors, and descriptions as accurately as possible. However, slight variations in color or appearance may occur due to photography, lighting, screen settings, and other factors.
Contact Us
If you have any questions regarding your shipment or delivery, please contact our customer support team:
Phone: [Your Phone Number]
Email: [Your Email Address]
Customer Care Hours: [Your Customer Care Hours]
We appreciate your trust and look forward to delivering your order safely.
Thank you for shopping with [Your Store Name].